Reference

How We Handle Your Data

This page explains how limeprobet handles the details you share when you open an account, move funds through UPI, Paytm, PhonePe or Google Pay, and keep your profile…

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limeprobet How We Handle Your Data
REQUEST ROUTES

Where To Send Privacy Requests

If you want a copy of your data, a correction, or a deletion request, use the contact paths below and match the message to the email on your account.

Email Send your privacy request from the email linked to your account and include the change you want, such as access, correction, or deletion. That helps us match the request without exposing your records to anyone else.
Secure Form Use the contact form if you prefer a written trail. Add your account email, the data point you want checked, and any dates that help us locate the record. We use this path for detailed follow-up.
Account Message If you are already signed in, send a message from inside your account so we can connect the request to the right profile faster. We use the same route for questions about cookies, record copies, and updates.
DATA CARE

How We Treat Your Records

We collect only what is needed to run your account, confirm requests, and keep payments traceable. Cookies help us hold your session, remember language choices, and reduce repeat checks.

Data Capture

We record the details you submit, the device and browser data that arrive with your session, and the account actions tied to your profile. That lets us confirm who made a request and keep account history accurate.

Cookie Use

Cookies help us remember your session and reduce repeated logins. We also use them to keep page settings steady while you move around the site, so your privacy choices and language settings stay attached to the same account.

Account Security

We use sign-in checks, session timeouts, and device comparison to spot unfamiliar access. If something looks unusual, we may ask you to verify the request before we let the session continue or update any sensitive detail.

Record Retention

We keep records only as long as needed for account management, dispute handling, reconciliation, and legal duties. When the retention period ends, we remove or anonymise the data so it no longer sits in a directly named profile.

Change Requests

You can ask us to correct, update, or delete details that are no longer right. We check the account record first, confirm the request against the contact path you used, and then make the change where allowed.

Contact Checks

Privacy requests go through a controlled contact path so we can protect your record from misuse. If we need more detail, we ask one short follow-up question and keep the thread focused on the exact issue you raised.

Questions About Your Privacy Rights

These are the questions we hear most about account data, cookies, access requests, and response times. If your concern is not covered here, send us the exact detail you want checked and we will route it through the same privacy process used for other account requests.

We collect the details you submit, the device data that arrives with your session, and the records linked to deposits, withdrawals, messages, and account changes. We only use what is needed to run the service and handle your request.

Cookies help us keep you signed in, remember settings such as language, and reduce repeated checks while you move between pages. They also help us detect unusual session behaviour and protect account access.

Yes. Send the request from the email linked to your account and ask for a data copy. We may verify the request first, then share the records that apply to your profile where local law permits.

Yes. If your name, contact detail, or other stored item is outdated, contact us with the exact change you want. We check the record, confirm the request, and update the file if the change is allowed.

We keep records only for as long as needed for account management, dispute handling, reconciliation, or legal duties. After that period, we remove or anonymise them so they are no longer tied to a named profile.

When a payment request moves through UPI, Paytm, PhonePe, or Google Pay, we share only the reference data needed to process that request and confirm the result. We do not pass extra account details beyond what is required.

Use the email, form, or signed-in message path listed on this page. Include the account email and the exact request, and we will respond through the same channel after we confirm the record and verify the request.

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